Shipping & Delivery

Where We Ship

Drew Studio currently ships within the United States, including Alaska, Hawaii, Puerto Rico, and other U.S. territories. We do not currently ship internationally.

Complimentary Shipping

All U.S. orders receive complimentary standard shipping, with no minimum purchase required.

Orders are shipped via USPS or UPS, depending on order value and destination.

Processing & Delivery

Orders are processed in New York within 1–2 business days.

Estimated delivery is 2–5 business days after shipment. Deliveries to Alaska, Hawaii, Puerto Rico, and other U.S. territories may require additional time.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Tracking

Tracking information is automatically sent to the email address provided at checkout once your order ships.

Packaging

Each piece is placed inside a jewelry pouch, presented in a Drew Studio branded paper box, and protected within an outer paper shipping box.

Missing or Damaged Packages

If tracking shows your package as delivered but you cannot locate it, please check around your property, mailroom, household, neighbors, or building management and allow up to 2 business days.

If the package is still missing, contact us at contact@drewstudio.co, and we will assist with a carrier investigation.

If an order arrives damaged, contact us within 7 days of delivery and include photographs of the item, packaging, and shipping label. Please retain all original packaging while the claim is reviewed.

Confirmed lost or damaged orders will be replaced when available or refunded when a replacement is unavailable.