Refund policy

A clear and considered return process, should something not feel quite right.

Return Window

Return requests must be initiated within 14 days of delivery.

Once your return is approved, the package must be shipped within 7 days. Returns sent outside these timeframes may not be accepted.

Return Eligibility

Items must be unused, unworn, and returned in their original condition.

For hygiene and quality-control purposes, earrings must be completely unused and unworn to qualify for return.

Original packaging includes the jewelry pouch and Drew Studio branded box. You do not need to retain the outer shipping box.

How to Start a Return

  1. Email contact@drewstudio.co with your order number and a brief reason for the return.
  2. We will review your request and respond within 1–2 business days with return instructions.
  3. Once approved, we will provide a prepaid return shipping label containing the correct return address. Securely package the item and ship it within 7 days.

Please do not send an item back without prior approval. Unauthorized returns may not be accepted.

Return Shipping

For returns based on preference or change of mind, Drew Studio will provide a prepaid return shipping label after approval. The actual cost of the label will be deducted from your refund.

For confirmed damaged, defective, or incorrect items, Drew Studio will cover the approved return-shipping cost.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–7 business days.

For preference or change-of-mind returns, the actual cost of the prepaid return label will be deducted from the refund. Original shipping charges, if any, are non-refundable.

Your bank or payment provider may require additional time to post the refund. If an approved refund has not appeared after the expected processing period, email contact@drewstudio.co .

Sale & Final Sale Items

Sale items follow our standard return policy unless they are clearly marked Final Sale before purchase.

Items marked Final Sale are not eligible for return.

The use of a promotional or discount code does not, by itself, make an item Final Sale.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email contact@drewstudio.co within 7 days of delivery.

Include your order number and clear photographs of the item, packaging, and shipping label. Retain the original packaging while we review the issue.

For confirmed damaged, defective, or incorrect items, Drew Studio will cover the approved return shipping and provide a replacement when available or a refund when a replacement is unavailable.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return the original eligible item and place a new order.