At Drew, we’re committed to ensuring you’re delighted with your jewelry. If something isn’t quite right, our return process is designed to be simple and efficient. Here’s what you need to know:

Our Return Policy

• 14-Day Return Window: Returns must be initiated within 14 days of delivery.
• Item Condition: Products must be unused and returned in their original packaging.
• Defective Items: For faulty or damaged items, please email us at support@drewstudio.co with photos. We’ll cover return shipping and issue a full refund or replacement at no additional cost.

How to Initiate a Return

Step 1: Contact us at support@drewstudio.co with your order number and a brief reason for the return.

Step 2: We’ll reply within 1-2 business days with instructions and, if applicable, a return shipping label.

Step 3: Securely pack the item in its original packaging and send it back to us.

Refunds

Once we receive your return, we’ll process your refund within 5-7 business days. Funds will be credited to your original payment method.

Need Assistance?

If you have questions or need help with a return, reach out to us at support@drewstudio.co. We’re here to assist you.